Shipping Policy

1. Domestic Shipping (United States)

Note: Delivery times are estimates and do not include processing time (1-2 business days). Shipping to Alaska, Hawaii, and U.S. territories may take additional time.

2. International Shipping

We ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination.

Important: International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These fees are not included in our shipping charges.

3. Order Processing

• Orders are processed Monday through Friday, excluding holidays
• Orders placed before 2:00 PM EST are typically processed the same business day
• Orders placed after 2:00 PM EST or on weekends will be processed the next business day
• You will receive a shipping confirmation email with tracking information once your order ships

4. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Visiting the carrier's website and entering your tracking number
• Contacting us at support@shoufu.shop with your order number

5. Shipping Carriers

We partner with trusted shipping carriers to ensure your order arrives safely:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (for international shipments)

6. Delivery Issues

If you experience any issues with your delivery, please contact us immediately:

• Lost packages: If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first, then contact us
• Damaged packages: Please take photos of the damage and contact us within 48 hours
• Wrong address: If you entered an incorrect address, contact us immediately. We may be able to update the address before shipment

7. P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery to these addresses may take longer than standard delivery times.

8. Contact Us

If you have any questions about shipping, please contact us: